Refund policy
Return & Refund Policy
Last Updated: 12 May 2026
Thank you for shopping at Pencelle.space. We want every customer to feel confident when ordering from us. If your purchase is not right for you, we offer free returns and refunds within 30 days for eligible items.
This Return & Refund Policy applies to purchases made directly through Pencelle.space.
1. Our 30-Day Free Return Promise
Pencelle offers free returns and refunds within 30 days from the date your order is delivered.
If you are not satisfied with your item, you may request a return within 30 days of delivery. Once your return is approved, we will provide return instructions and cover standard return shipping for eligible returns.
This policy is in addition to any statutory rights you may have as a consumer.
2. Return Eligibility
To be eligible for a return, the following conditions should be met:
- The item was purchased from Pencelle.space.
- The return request is made within 30 days of delivery.
- The item is unused, clean and in its original condition.
- The item is returned with its original packaging, tags or accessories where applicable.
- You can provide proof of purchase, such as an order number or confirmation email.
We understand that packaging may be opened to inspect the product. However, items should be returned in a condition that allows us to verify and process the return fairly.
3. Items That May Not Be Accepted for Return
We may be unable to accept a return if:
- The item has been used beyond normal inspection.
- The item is stained, marked, washed, altered or damaged after delivery.
- The item has signs of heavy wear, odour, cosmetic residue or misuse.
- The item is returned without reasonable proof of purchase.
- The return request is made after the 30-day return period.
This does not affect your rights if the item is faulty, damaged on arrival, incorrect or not as described.
4. Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
pezzuloludie5891@hotmail.com
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photos of the product and packaging
Once we review your request, we will offer an appropriate solution. This may include a replacement, refund or return, depending on the situation.
5. How to Start a Return
To start a return, please email us at:
pezzuloludie5891@hotmail.com
Please include:
- Your order number
- The item you would like to return
- The reason for your return
- Photos if the item is damaged, faulty or incorrect
Please do not send any items back without contacting us first. Return instructions may vary depending on your location, and we need to make sure your return is sent to the correct return address or processing location.
6. Free Return Shipping
Pencelle offers free return shipping for eligible returns made within 30 days.
Once your return request is approved, we will provide return instructions. Where available, we may provide a prepaid return label or an equivalent return solution. We cover standard return postage only. Any upgraded, express or non-approved return shipping method may not be covered unless agreed by us in advance.
7. Refund Process
After we receive and inspect your returned item, we will notify you by email.
If your return is approved, your refund will be issued to the original payment method used at checkout. Refund processing times may vary depending on your payment provider, bank or card issuer.
We aim to process approved refunds as quickly as possible after the returned item has been received and checked.
8. Partial Refunds
In some cases, a partial refund may be issued if an item is returned in a condition that is not the same as when it was delivered. This may apply if the item is used, damaged, missing parts or returned with signs of wear that go beyond normal inspection.
Partial refunds do not apply where the item was faulty, damaged on arrival, incorrect or not as described.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
pezzuloludie5891@hotmail.com
If your order has not yet been processed or dispatched, we will do our best to cancel it and issue a refund.
If your order has already been shipped, you may still request a return after delivery under our 30-day return policy.
10. Exchanges
At this time, the fastest way to exchange an item is to return the original item for a refund and place a new order for the item you want.
If your exchange request is related to a faulty, damaged or incorrect item, please contact us and we will help resolve the issue.
11. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your bank, card provider or payment provider. Refunds can take several working days to appear depending on the payment method.
If you have already done this and still need help, contact us at:
pezzuloludie5891@hotmail.com
12. Contact Us
For return and refund questions, please contact:
Pencelle.space
21 Oxford Road
Manchester, M1 5QA
United Kingdom
Email: pezzuloludie5891@hotmail.com
Phone: +44 7915 472638