Terms of service
Terms of Service
Last Updated: 12 May 2026
Welcome to Pencelle.space. These Terms of Service govern your access to and use of our website, products and services. By visiting our website, placing an order or using any part of Pencelle.space, you agree to these Terms.
Please read these Terms carefully before using our website.
1. About Us
Pencelle.space is an online store offering pencil cases, stationery pouches, makeup bags, travel organisers and related everyday storage accessories.
Business Information:
Pencelle.space
21 Oxford Road
Manchester, M1 5QA
United Kingdom
Email: pezzuloludie5891@hotmail.com
Phone: +44 7915 472638
Founded: 2022
2. Use of Our Website
By using Pencelle.space, you confirm that you are using the website for lawful purposes only. You agree not to misuse the website, interfere with its operation, attempt unauthorised access, distribute harmful software or use the website in a way that could damage Pencelle, our customers or third parties.
You must not use our products or services for any illegal or unauthorised purpose.
3. Product Information
We aim to display product information, descriptions, images, prices and availability as accurately as possible. However, minor differences may occur due to lighting, screen settings, product batches or manual measurement.
Product colours may appear slightly different depending on your device display. Product sizes and capacity descriptions are provided as guidance and may vary slightly.
We reserve the right to update, change or discontinue any product at any time without prior notice.
4. Orders
When you place an order on Pencelle.space, you are making an offer to purchase the selected products. After your order is placed, you may receive an order confirmation email. This confirmation does not guarantee acceptance if there is an issue with payment, stock, pricing, product availability or suspected fraud.
We reserve the right to refuse, cancel or limit any order where necessary, including orders that appear incorrect, fraudulent, duplicated or in breach of these Terms.
5. Pricing and Payment
All prices are shown on our website at the time of purchase. Prices may change without notice, but changes will not affect orders that have already been confirmed.
Payment must be completed at checkout using the available payment methods on our website. By submitting payment information, you confirm that you are authorised to use the selected payment method.
If a payment is declined, reversed or flagged for review, we may delay, cancel or refuse the order.
6. Shipping
Pencelle offers free worldwide shipping on every order.
Estimated delivery time is 7–10 days. Delivery times are estimates and may vary due to customs processing, courier delays, local postal services, weather, peak seasons or events outside our control.
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
For more details, please read our Shipping Policy.
7. Customs, Duties and Taxes
For international orders, customs duties, import taxes or local charges may apply depending on your country or region. These charges are determined by local authorities and may not be included in the product price unless clearly stated at checkout.
Customers are responsible for checking local import rules before placing an order.
8. Returns and Refunds
Pencelle offers free returns and refunds within 30 days for eligible items.
To request a return, please contact us before sending anything back. Items should be returned in accordance with our Return & Refund Policy.
Our return policy does not affect your statutory rights as a consumer.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we will do our best to cancel it.
If your order has already been shipped, you may request a return after delivery under our Return & Refund Policy.
10. Customer Information
You agree to provide accurate, complete and current information when placing an order or contacting us. This includes your name, delivery address, billing details, email address and phone number where required.
Pencelle is not responsible for failed delivery or delayed support caused by incorrect or incomplete information provided by the customer.
11. Promotions and Discount Codes
From time to time, we may offer discount codes, promotions or special offers. These may be subject to additional terms, expiry dates or product exclusions.
Promotions cannot be exchanged for cash and may not be applied retroactively to previous orders unless stated otherwise.
We reserve the right to modify or withdraw promotions at any time.
12. Intellectual Property
All content on Pencelle.space, including text, images, logos, graphics, product descriptions, layout, design and website content, belongs to Pencelle or is used with appropriate rights or permissions.
You may not copy, reproduce, distribute, modify or use our website content for commercial purposes without written permission from us.
13. User Content and Reviews
If you submit reviews, comments, photos, feedback or other content to us, you confirm that your content is accurate, lawful and does not infringe the rights of any third party.
By submitting content, you grant Pencelle permission to use, display, reproduce or share that content for customer support, marketing, website improvement or promotional purposes, unless restricted by applicable law.
We reserve the right to remove content that is offensive, misleading, unlawful, abusive or inappropriate.
14. Third-Party Links
Our website may include links to third-party websites, services or payment providers. These third-party websites are not controlled by Pencelle, and we are not responsible for their content, policies, security or practices.
You should review the terms and privacy policies of any third-party websites you visit.
15. Website Availability
We aim to keep Pencelle.space available and working properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may suspend, update or restrict access to the website for maintenance, improvements, security or technical reasons.
16. Limitation of Liability
To the fullest extent permitted by law, Pencelle will not be liable for indirect, incidental, special or consequential losses arising from your use of the website, products or services.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any rights you may have under applicable consumer law.
17. Force Majeure
Pencelle is not responsible for delays or failure to perform obligations caused by events outside our reasonable control. These events may include courier disruption, customs delays, natural disasters, strikes, public health events, technical failures, supplier disruption, war, terrorism, government restrictions or severe weather.
18. Privacy
Your privacy is important to us. When you place an order or contact us, we may collect personal information necessary to process your order, provide customer support and operate our store.
Please review our Privacy Policy for more information about how your personal data is collected, used and protected.
19. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with a new “Last Updated” date.
Your continued use of Pencelle.space after changes are posted means you accept the updated Terms.
20. Governing Law
These Terms are governed by the laws of England and Wales, without limiting any mandatory consumer protection rights that may apply in your country or region.
21. Contact Information
If you have any questions about these Terms, please contact us:
Pencelle.space
21 Oxford Road
Manchester, M1 5QA
United Kingdom
Email: pezzuloludie5891@hotmail.com
Phone: +44 7915 472638