Shipping policy

Shipping Policy

Last Updated: 12 May 2026

Thank you for shopping at Pencelle.space. We are pleased to offer free worldwide shipping on every order.

This Shipping Policy explains how we process, ship and deliver orders placed through Pencelle.space.

1. Free Worldwide Shipping

Pencelle offers free shipping to customers worldwide.

There is no standard shipping fee at checkout. The product price you see is not increased by a separate standard delivery charge from Pencelle.

2. Estimated Delivery Time

Estimated delivery time is 7–10 days.

Delivery times are estimates and may vary depending on your location, courier service, customs processing, postal operations, public holidays, peak shopping seasons, weather conditions or other events outside our control.

We always aim to deliver orders as quickly and reliably as possible.

3. Order Processing

After you place an order, you will receive an order confirmation email. Please review your order details carefully, including your name, delivery address and contact information.

Orders are prepared for shipment after payment has been confirmed. If there is an issue with your payment, address or order information, we may contact you for clarification before dispatch.

4. Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation or tracking information where available.

Tracking availability may vary depending on the destination country, courier and shipping method. Some tracking updates may take time to appear after dispatch.

5. Worldwide Delivery

We ship to many countries and regions worldwide. However, delivery availability may depend on local courier networks, customs rules and service restrictions.

If we are unable to deliver to your location after an order has been placed, we will contact you and provide a suitable solution, such as an order cancellation and refund.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please make sure your address includes:
- Full name
- Street address
- Apartment, unit or building number if applicable
- City
- Postal or ZIP code
- Country
- Phone number where required

Pencelle is not responsible for delays or delivery issues caused by incorrect, incomplete or outdated shipping information provided by the customer.

If you notice an address mistake after placing an order, contact us immediately at:

pezzuloludie5891@hotmail.com

We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.

7. Customs, Duties and Import Taxes

For international orders, customs duties, import taxes or local fees may apply depending on your country or region. These charges are set by local authorities and are not controlled by Pencelle.

Unless clearly stated at checkout, any customs duties, import taxes or local charges are the responsibility of the customer.

Please check your local import rules before placing an order if you are unsure.

8. Delivery Delays

Although estimated delivery is 7–10 days, delays may sometimes happen due to:

- Customs inspections
- Courier disruptions
- Incorrect delivery information
- Public holidays
- Peak shopping periods
- Weather conditions
- Local postal delays
- Events outside our control

If your order appears delayed, please contact us and we will help you review the delivery status.

9. Lost Packages

If you believe your package is lost, please contact us at:

pezzuloludie5891@hotmail.com

Please include your order number and delivery address. We will investigate the issue and work with you to find an appropriate solution.

10. Damaged Packages

If your package arrives damaged, please take clear photos of the packaging and the product, then contact us as soon as possible.

We may ask for photos to help us review the issue and provide a suitable solution under our Return & Refund Policy.

11. Multiple Items and Split Shipments

If your order contains multiple items, they may sometimes be shipped separately depending on stock availability, packaging requirements or fulfilment location.

If this happens, your items may arrive on different days. You will not be charged extra shipping fees for split shipments.

12. Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to accept the parcel or failure to collect from a local delivery point, please contact us.

We will review the situation and provide the available options. Depending on the circumstances, we may offer reshipment, store credit or refund in line with our policies.

13. Returns

Pencelle offers free returns and refunds within 30 days for eligible items.

Please do not send items back without contacting us first. Return instructions may vary by location, and we need to provide the correct return details.

For more information, please read our Return & Refund Policy.

14. Contact Us

For shipping questions, please contact:

Pencelle.space
21 Oxford Road
Manchester, M1 5QA
United Kingdom

Email: pezzuloludie5891@hotmail.com
Phone: +44 7915 472638